Please Use Responsibly:
Lit incense, by definition, is hot. Never leave lit incense unattended and always keep incense away from flammable materials, pets, and small children. Please see our Using Incense page for safety considerations and proper use.

Product packaging, specifications and price are subject to change without notice. All information about the products on our website is provided for information purposes only.

Shipping Information:
We currently ship domestically to the United States and its territories, as well as Canada. Kikoh Incense is a small family business, and as we grow we will increase our shipping zones.

Orders over $75.00 ship free anywhere in the United States.

All orders under $75.00 ship for a flat rate of $7.50 via USPS in the continental United States. Orders outside the continental US have any additional shipping fees added to the standard flat rate.

All orders are shipped within 1-2 business days after receipt of order.

Orders over $250 are shipped USPS Priority Mail + Signature Authorization upon delivery.

State and Local Taxes:
Orders shipped to Illinois addresses will see applicable Illinois state and local taxes. Orders outside of Illinois will have no taxes applied.

Returns and Refunds:
It is our goal that you are completely satisfied with your purchase. For returns and refunds, please see our Returns and Refunds page. To be eligible for a return, items must be 100% complete and in original unopened condition. Gift cards, sale items, and premium incense over $100 are non-refundable.

Payment Information & Security:
Kikoh Incense is powered by one of the nation's most trusted eCommerce solutions certified Level 1 PCI DSS compliant. Defined by the Payment Card Industry Security Standards Council, this standard was created to increase controls around credit card data to reduce credit card fraud. Our store, shopping cart, and web hosting are all covered by Level 1 PCI certification ensuring the most secure environment for your online shopping experience. A Kikoh Incense account is not necessary to make payment; just add items to your shopping cart and follow the simple directions at checkout to choose how you'd like to pay.

We don't like it when people disclose or sell our private information, so we would never do that to our customers as a matter of practice. The only way we would ever disclose your personal information is if we are required by law to do so or if you violate our Terms of Service.

With your permission, we may send you emails about our store, new products and other updates. You may unsubscribe at any time using the unsubscribe link at the bottom of every email.

For more information, see our full Privacy Policy page.

More Information:
For more information, please see our full Terms of Service page or contact us using our Contact page.